- Several tasks are involved in managing an online store, including customer service and using analytics to determine the effectiveness of your website. Using the AM E-commerce platform, you may integrate analytical and support tools for managing your online business.
1.) Select the Assistance Resources
Decide whether to employ a ticketing system, live chat, email, or a frequently asked questions (FAQ) website as your customer support options.
2.) Select Instruments for Analysis
Select and include the analytical tools you require, such Google Analytics or others, within the AM E-commerce platform.
3.) Include Resources for Assistance and Support
In your online store, add and configure the chosen help tools. For example, install the live chat tool or enable the ticket system.
4.) Include Tools for Analysis
To monitor the effectiveness of your website, calculate visitor numbers and conversion rates, and examine consumer behavior, add analytical tools.
5.) Make Use of Data to Enhance Performance
Utilize the information gathered by analytical tools to boost conversion rates, improve customer experience, and boost the store’s overall performance.
6.) Offer Reliable Assistance
Use the information gathered from help and analytical tools to provide efficient customer service, tailoring it to each customer’s requirements and issues via the support window and enquiries.
You may offer a unique consumer experience and efficiently enhance your store’s performance with the AM E-commerce platform by connecting it to assistance and analytics tools.